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2026/10/26 15:43 (UTC+8) · Model Status ⚠️ Initial recovery update: most model availability had been restored when this notice was published. On October 26, the main incident window lasted from 09:48 to 11:10 (UTC+8), following an unexpected failure at our server provider. Most model availability had been restored when this notice was published, while related services could still experience issues. We take responsibility for this failure to maintain reliable service and sincerely apologize to all affected customers. If you are still experiencing issues, please contact our staff. We will help resolve each issue individually. The incident review and compensation details are now available: see the October 26 incident review and compensation notice for the cause, subsequent migration issues, IP allowlist reminder, and automatic 10% discount on Default and SVIP usage throughout October 28 (UTC+8).
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