How Do I Delete My Account?

Delete your APIYI account from the Profile page. All user data, usage logs, and recharge records will be permanently lost — please proceed with caution.

Quick Answer

Log in to the APIYI console, go to the Profile page at api.apiyi.com/account/profile, and click the Delete Account button at the bottom of the page under “Account Options”. A confirmation prompt will appear to finalize the action.

Account deletion is irreversible: Once deleted, all user data, usage logs, recharge records, and account balance will be permanently lost and cannot be recovered. Accidental deletion is the user’s responsibility — the platform is not liable for data recovery. Please confirm carefully before proceeding.

Where to Find It

The deletion button is located at the bottom of the Profile page, in the Account Options section — next to “Change Password”, “System Tokens”, and “Access Tokens”:

Steps

1. Go to Profile

   After logging in to the APIYI console, visit your Profile page:

   https://api.apiyi.com/account/profile
   
2. Find the 'Account Options' Section

   Scroll to the bottom of the page and locate the “Account Options” section.

3. Click 'Delete Account'

   Click the red Delete Account button (with the trash icon).

4. Confirm in the Dialog

   A confirmation dialog will appear. Read it carefully before confirming. Once confirmed, the action takes effect immediately and cannot be undone.

Before You Delete

Account Balance

Any remaining balance will be wiped and is non-refundable after deletion. Consider spending it or requesting a refund first.

Usage Logs

All historical call records will be deleted and cannot be used for later reconciliation or auditing.

Recharge Records

Invoices and order history will be lost along with the account. Export or request invoices in advance.

API Keys

All system and access tokens will be invalidated immediately. Any live workloads using them will fail right away.

Recommendation: Before deletion, check for unbilled recharge orders, unexported usage logs, and any production services still calling the API.

FAQ

Can I re-register with the same email after deletion?

In most cases the email will be released and available for re-registration. However, the new account has no connection to the old one: balance, logs, recharge records, and promotional eligibility will not carry over. For special cases, please contact customer service on WeChat.

My account still has a balance — can I get a refund after deletion?

If you need a refund, please apply for one based on the Refund Policy before deleting the account. Once deleted, the balance cannot be recovered and refund requests will no longer be accepted.

I clicked 'Delete Account' by mistake. Can I undo it?

There is a confirmation dialog, so simply clicking the “Delete Account” button does not delete immediately. However, once you confirm in the dialog, the action is immediate and irreversible. Read the dialog carefully before confirming.

I just don't want to use it for now — is there an alternative to deletion?

If you only plan to pause usage temporarily, deletion is not necessary:

• You can disable or delete API Keys in the “System Tokens” section to prevent accidental use
• Your balance will remain in the account and be available next time you log in
• This preserves your history and records, and saves you from re-registering later

I forgot my password and can't log in. How do I delete my account?

First recover your account using the steps in Forgot Password?, then proceed with deletion. If you cannot recover access, please contact customer service on WeChat for assistance.

Related Documents

Refund Policy

Review the refund rules before deletion

Forgot Password?

Password recovery and reset

Data Security

Learn about APIYI’s data security and privacy policies

Call Logs

Export your usage history before deletion